RETURN & REFUND POLICY,
We cover 3 Days Replacement Guarantee (except intack box or packet) for physical products sold on SobarPonno
- Replacement request must be raised within 24 hours after getting the delivery.
- Refund is only applicable to the canceled order items due to product unavailability.
REQUIREMENT FOR A VALID RETURN:
- Proof of purchase (order number, invoice, etc)
- Reason for return has to be valid and return acceptance conditions met (check out below)
VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
- Delivery of wrong product
- Delivery of defective product
- Delivery of the products with missing parts
- Incorrect content on the website
CONDITIONS AND REASONS TO RETURN A SobarPonno PRODUCT(s):
- Product(s) cannot be returned once received by the customer.
- Customers are requested to check the product before receiving the product(s).
THE FOLLOWING PRODUCTS CANNOT BE RETURNED:
- Skincare, Cosmetics & Perfumes
- Personal hygiene items such as earrings, wigs and combs
- Consumables such as cigars and beverages
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. SobarPonno authority may cancel any order within 4 to 25 working days if the stock of the ordered item(s) is temporarily unavailable.
If the customer agrees to wait for the availability of the stock of the products , the order may remain in open/processing/hold status for a maximum of 30 days.
In the a case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-15 working days. Received Cashback amount will be adjusted with the refund amount.
If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Innerwear, lingerie, socks and clothing freebies
- Products with tampered or missing serial / UPC numbers
- Any damage/defect which is not covered under the manufacturer’s warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on SobarPonno.
Thanks for carefully reading .